We want you to be happy with your order. If something isn’t right, here is how returns, replacements and refunds work.

1. Return window

You may request a return within fourteen (14) days from the date of delivery.

2. Condition of returned items

To be eligible, an item must be:

  • unused and in its original condition;
  • in its original packaging, with all tags, accessories and documentation included;
  • accompanied by proof of purchase; and
  • in resalable condition — every return is checked on receipt.

3. Non-returnable items

A few items cannot be returned unless they arrive damaged or defective: final-sale or clearance items, personalised or customised products, gift cards, and items returned without their original packaging.

4. Cancellations before dispatch

Orders may be cancelled at no cost any time before dispatch. Once an order has been handed to the carrier it can no longer be cancelled — please use the return process above instead.

5. Damaged, defective or incorrect items

If your order arrives damaged or incorrect, tell us within 48 hours of delivery. For a manufacturing defect, tell us within 14 days of delivery. In each case email support@klippik.com with your order number and clear photographs. Once verified, we cover the cost of return and arrange a replacement, repair or refund at no charge to you.

6. Return shipping costs

  • Change-of-mind returns: the cost of return shipping is paid by the customer.
  • Our error — a damaged, defective or wrong item: we cover return shipping in full.

7. How to start a return

Email support@klippik.com with your order number and the reason for the return (with photos if the item is damaged or defective), and we will respond with the next steps within two (2) business days. Please do not ship items back before receiving return authorisation.

8. Refunds

Approved refunds are issued to the original payment method used at purchase, and typically reflect within seven to fourteen (7–14) business days, depending on your bank or payment provider. Where an order is returned or cancelled after dispatch, the original outbound delivery charge will be deducted from the amount refunded; this does not apply where the item was delivered damaged, defective or incorrect. Other delivery charges are non-refundable except for such items.

9. Grievance redressal & complaints

If a complaint about an order or the website is not resolved to your satisfaction, you may contact our Grievance Officer:

  • Grievance Officer, KlippiK (Astro Jungle Corporation)
  • Email: support@klippik.com
  • Phone: +965 51780903 / +91 9238735007
  • Address: 106, Sky Villas, Kamal Vihar, Sector 8A, Raipur – 492001, Chhattisgarh, India

We acknowledge every complaint within 48 hours of receipt and work to resolve it within one month.