This Shipping & Delivery Policy (“Policy”) sets out the terms on which KlippiK Kuwait, operated by MITHAQ CO FOR WHOLESALE OF ELECTRICAL AND ELECTRONIC DEVICES (“KlippiK”, “we”, “us”, “our”), ships and delivers products purchased through klippik.com or any of our affiliated sales channels. By placing an order with us, you agree to the terms set out in this Policy.
Order Processing
Orders are processed during business hours (Sunday to Thursday, excluding public holidays). Once your payment is confirmed, your order moves into our fulfilment queue. You will receive an order confirmation email shortly after the order is placed and a separate dispatch notification once your order has been handed over to our delivery partner.
Expected Shipping Date
Each product listed on klippik.com displays an expected shipping date on its individual product page. This date represents our standard estimate for when the order will leave our warehouse for that product.
Delivery Timeline and Buffer
To account for unforeseen events such as logistics partner delays, customs clearance, public holidays, weather disruptions, peak-season volumes, or other circumstances beyond our reasonable control, the actual shipping or delivery may take up to two (2) additional working days beyond the expected shipping date displayed on the product page. Any such variance is treated as falling within the standard delivery window communicated to the customer at the point of purchase, and shall not constitute a breach of this Policy or grounds for cancellation, refund, or claim.
For example, if the product page indicates an expected shipping date of 1 May, the order is committed to ship on or before 3 May.
Delivery Areas
We deliver across Kuwait and to select countries within the GCC, including the United Arab Emirates, Saudi Arabia, Bahrain, Qatar, and Oman. Delivery availability for a particular address is confirmed at checkout based on the shipping address you enter.
Shipping Charges
Shipping charges, where applicable, are calculated and displayed at checkout based on the destination, order value, and weight or volume of the items. Any promotional or free shipping offers will be applied automatically when applicable.
Tracking Your Order
Once your order is dispatched, you will receive a tracking link via email or SMS that allows you to follow your shipment through to delivery. If you do not receive tracking information within the expected timeline, please contact us at support@klippik.com.
Address Accuracy
It is the customer’s responsibility to provide a complete and accurate delivery address, including building details, area, governorate, contact number, and any access instructions. We are not responsible for delays or non-delivery resulting from incorrect or incomplete address information. Re-shipping costs arising from such errors will be borne by the customer.
Failed Deliveries and Undeliverable Orders
If a delivery attempt fails because the recipient is unavailable, the address is incorrect, or the recipient refuses delivery, our courier partner will attempt redelivery in accordance with their standard procedure. If the order remains undeliverable after multiple attempts, it will be returned to our warehouse, and the customer may be charged for re-shipment. Refunds for undeliverable orders, where granted, will exclude the original delivery charge and any return-to-warehouse costs incurred.
Customs, Duties, and Taxes
For shipments outside Kuwait, the recipient is responsible for any applicable customs duties, import taxes, or local fees levied by the destination country. These charges are not included in the order total and are payable directly to the carrier or relevant authority upon delivery.
Delays Due to Unforeseen Events
We are not liable for delays caused by events outside our reasonable control, including but not limited to natural disasters, public health events, civil disruptions, governmental actions, customs delays, courier service interruptions, or technical failures. In such cases, we will make commercially reasonable efforts to communicate with affected customers and fulfil orders as soon as conditions allow.
Governing Law
This Policy shall be governed by and construed in accordance with the relevant Kuwait laws.
Contact Us
For any questions or concerns regarding shipping and delivery, please contact us at support@klippik.com.
