This Return & Refund Policy (“Policy”) sets out the terms on which KlippiK Kuwait, operated by MITHAQ CO FOR WHOLESALE OF ELECTRICAL AND ELECTRONIC DEVICES (“KlippiK”, “we”, “us”, “our”), accepts returns and processes refunds for products purchased through klippik.com or any of our affiliated sales channels. By placing an order with us, you agree to the terms set out in this Policy.

We want you to love what you receive. If something isn’t right, this Policy explains how we’ll make it right.

Return Window

You may request a return within fourteen (14) days from the date of delivery. Return requests received after this period will not be eligible under any circumstances, including claims relating to manufacturing defects.

Eligibility for Return

Returns will only be accepted if the item satisfies all of the following conditions:

  • The item is completely unused, unworn, and shows no signs of handling, scratches, marks, or wear
  • The item is in its original packaging, with all tags, seals, accessories, manuals, and protective wrapping fully intact
  • The item is in a resalable condition — that is, in the exact state it was shipped in, suitable for resale as new
  • Proof of purchase (order number or invoice) is provided
  • The item is not listed under “Non-Returnable Items” below

We reserve the absolute right to refuse a return if the item shows any sign of use, damage caused by the customer, missing components, or is otherwise not fit for resale. In such cases, the item will be returned to the customer at the customer’s cost, and no refund will be issued.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase
  • Personalised, customised, or made-to-order items
  • Items damaged due to customer mishandling or misuse
  • Items returned without original packaging, tags, or accessories
  • Gift cards and promotional vouchers

Manufacturing Defects

Claims relating to manufacturing defects must be reported to support@klippik.com within fourteen (14) days from the date of delivery, accompanied by photographs of the item, packaging, and the defect concerned. Defect claims raised after this 14-day period will not be entertained. Where a manufacturing defect is verified by our team, we will arrange for a replacement, repair, or refund at no additional cost to you, in accordance with relevant Kuwait laws.

Damaged or Incorrect Items on Delivery

If you receive an item that is damaged in transit or different from what you ordered, please notify us at support@klippik.com within forty-eight (48) hours of delivery, with photographs of the item and its packaging.

Delivery Charges

Please note that any delivery or shipping charge paid by the customer at the time of placing the order (where applicable) is non-refundable, regardless of the reason for return. Only the value of the returned product(s) will be eligible for refund. The sole exception is where the item is verified as defective or where the order was shipped in error by us.

How to Initiate a Return

To initiate a return, please email us at support@klippik.com with your order number, the item(s) you wish to return, and the reason for the return. Our team will review your request and respond with the next steps within two (2) business days.

Please do not ship items back to us before receiving return authorisation, as unauthorised returns may not be processed.

Return Shipping

If the return is due to a verified manufacturing defect, damage in transit, or an error on our part, we will cover the cost of return shipping. If the return is due to a change of mind or any other reason within the customer’s control, the cost of return shipping will be borne by the customer.

Refund Process

Once we receive the returned item and confirm that it meets the eligibility conditions above, we will notify you of the approval or rejection of your refund. Approved refunds will be processed as follows:

  • Refunds will be issued to the original payment method used at the time of purchase
  • Cash-on-delivery orders will be refunded via bank transfer or store credit, at the customer’s choice
  • Refunds typically reflect within seven to fourteen (7–14) business days, depending on your bank or payment provider
  • The original delivery or shipping charge (if charged) is non-refundable, except in the case of defective or incorrectly shipped items

Exchanges

We currently process exchanges as a return followed by a new order. To exchange an item, please initiate a return through the process above, then place a fresh order for the desired item.

Order Cancellations

You may cancel an order before it is dispatched by contacting support@klippik.com. Once an order has been shipped, it can no longer be cancelled and must be processed as a return upon delivery, subject to the conditions of this Policy.

Governing Law

This Policy shall be governed by and construed in accordance with the relevant Kuwait laws.

Contact Us

For any questions or to initiate a return, please contact us at support@klippik.com.

 

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