This policy explains where we ship, what delivery costs, and how long it takes. It applies to every order placed on klippik.com/ae.
1. Where we ship and what it costs
We deliver across all seven Emirates of the United Arab Emirates — Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah — with all prices shown in UAE Dirhams (AED). Delivery is free on all orders above AED 100. On smaller orders, a delivery charge is calculated at checkout and shown before you pay.
2. Dispatch time
- In-stock items are dispatched within one (1) business day.
- Made-to-order or back-order items are dispatched within five to seven (5–7) business days. Where an item on your order needs longer, the expected date is shown on the product page.
3. Delivery time
Each product page shows an expected delivery time. We allow up to two additional working days beyond that estimate to account for logistics, customs or public holidays.
4. Tracking
A tracking reference is emailed to the address on your order as soon as the parcel is handed to the carrier, so you can follow it to your door.
5. Delays
Once a parcel is with the carrier, delivery timescales depend on their network. We are not liable for delays caused by the carrier, by incorrect address details, or by events beyond our reasonable control. If a parcel is running late, contact us and we will help trace it.
6. Delivery address
Parcels are delivered to the address supplied at checkout. Please check it carefully — we cannot redirect a parcel once it has been dispatched. If a delivery fails because the address was incomplete or incorrect, any re-delivery charge is payable by the customer.
7. Contact
Questions about a delivery? Email [email protected] or call +965 51780903 / +91 9238735007 with your order number and we will help. For unresolved complaints, see the Grievance Redressal section of our Terms & Conditions.