We want you to be happy with your order. If something isn’t right, here is how returns, replacements and refunds work for orders placed on klippik.com/in.

1. Return window

You may request a return within fourteen (14) days from the date of delivery.

2. Condition of returned items

To be eligible, an item must be:

  • unused and in its original condition;
  • in its original packaging, with all tags, accessories and documentation included;
  • accompanied by proof of purchase; and
  • in resalable condition — every return is checked on receipt.

3. Non-returnable items

A few items cannot be returned unless they arrive damaged or defective: final-sale or clearance items, personalised or customised products, gift cards, and items returned without their original packaging.

4. Cancellations before dispatch

Orders may be cancelled at no cost any time before dispatch. Once an order has been handed to the carrier it can no longer be cancelled — please use the return process above instead.

5. Damaged, defective or incorrect items

If your order arrives damaged or incorrect, tell us within 48 hours of delivery. For a manufacturing defect, tell us within 14 days of delivery. In each case email [email protected] with your order number and clear photographs. Once verified, we cover the cost of return and arrange a replacement, repair or refund at no charge to you.

6. Return shipping costs

  • Change-of-mind returns: the cost of return shipping is paid by the customer.
  • Our error — a damaged, defective or wrong item: we cover return shipping in full.

7. How to start a return

Email [email protected] with your order number and the reason for the return (with photos if the item is damaged or defective). We’ll reply with return instructions and a reference number so you can track it.

8. Refunds

Approved refunds are issued to the original payment method used at purchase, and typically reflect within seven to fourteen (7–14) business days, depending on your bank or payment provider. Delivery charges are non-refundable except where the return is due to a damaged, defective or incorrect item.

9. Contact & grievances

For any return or refund query, email [email protected]. If a complaint is not resolved to your satisfaction, our Grievance Officer is available under the Grievance Redressal section of our Terms & Conditions.

Who we are & governing law

This policy is issued by Astro Jungle Corporation, trading as “KlippiK” (registered office: 106, Sky Villas, Kamal Vihar, Sector 8A, Raipur – 492001, Chhattisgarh, India; GSTIN 22AVIPJ0459R1Z7). It is governed by the laws of India, and the courts at Raipur, Chhattisgarh have exclusive jurisdiction. Questions? Email [email protected].