This Return & Refund Policy (“Policy”) sets out the terms on which KlippiK, operated by Astro Jungle Corporation (“KlippiK”, “we”, “us”, “our”), accepts returns and processes refunds for products purchased through klippik.com. By placing an order with us, you agree to the terms set out in this Policy.
Return window
You may request a return within fourteen (14) days from the date of delivery. Requests made after this period cannot be accepted.
Condition of returned items
To be eligible for a return, the item must meet all of the following:
- It must be unused and in the same condition in which you received it.
- It must be returned in its original packaging, with all accessories, inserts and documentation included.
- It must pass a physical inspection by our team on receipt.
We reserve the right to decline a return where the item shows signs of use, is not in its original packaging, or does not pass inspection.
Cancellations before dispatch
Orders may be cancelled at no cost before dispatch. Once an order has been handed to the carrier it can no longer be cancelled and must be handled as a return under this Policy.
Damaged, defective or incorrect items
If your item arrives damaged or defective, or is not what you ordered, email support@klippik.com within fourteen (14) days of delivery with photographs of the item, its packaging and the fault concerned. Where a fault is confirmed, we cover the cost of return and replacement.
How to start a return
Email support@klippik.com with your order number and, where relevant, photographs of the item. Our team will review your request and respond with the next steps within two (2) business days. Please do not send an item back before your return has been approved.
Refunds
Approved refunds are issued to the original payment method used at the time of purchase. Refunds typically reflect within seven to fourteen (7–14) business days, depending on your bank or payment provider.
Contact
Questions about this Policy can be sent to support@klippik.com.